BTC Code of Conduct and Ethics Booklet V7.0 Page 34 of 38 Oct 2025 • that new information regarding disciplinary action has arisen 19.2 Appeals will be heard by the CEO, Head of a Member Organisation or a senior manager not involved in the original disciplinary hearing. HR advice may be sought. The appeal will generally be held within 5 working days of receipt of the appeal later. 19.3 The appeal hearing officer will consider whether the original decision was a reasonable response given the circumstances of the case. An appeal may overturn the sanction or apply a lesser sanction. An appeal will not usually impose a more severe penalty. 19.4 The outcome of the appeal must be confirmed in writing ideally within 5 working days of the appeal hearing. If a decision to dismiss has been overturned, the instructor / employee / licence holder will be reinstated with no break in service. The instructor / employee / licence holder will be informed that there is no further right of appeal.
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